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FAQs

Shipping & Delivery
How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

When will I recieve my tracking number?

We aim to dispatch orders the same day. You should receive your tracking number within 24 hours of placing your order.

Will I have to pay customs or duties?

No. All customs duties and tariffs are prepaid and included in the final price.

Orders & Payments
What payment methods do you accept?

We accept major credit and debit cards, along with selected alternative payment methods shown at checkout.

Can I make changes to my order?

Orders can be amended up until dispatch. It is the customer’s responsibility to ensure all details are correct at checkout. Once an order has been dispatched, we are unable to make any changes.

Returns & Exchanges
What is your returns policy?

Returns can be requested within 14 days of delivery. For full details, please refer to our Returns & Exchanges page.

Products & Sizing
Where can I view customer reviews?

Customer reviews are available on our Trustpilot profile. You can also explore how our pieces look on customers through our tagged posts on Instagram.

How do your garments fit?

Each product page includes detailed measurements and fit guidance to help you choose the right size.

What if I’m between sizes?

If you’re between sizes, we recommend using our size finder for personalised guidance based on your fit preference.

How do I find my size?

Our interactive size charts, size finder, and model reference images are available on each product page to help you determine the best fit. You can also email us or message us on social media for further guidance.

Product Care
How should I care for my garments?

Care instructions are provided on the product page, our Product Care page, and on the garment itself for full guidance.

Craftsmanship & Design
How are your pieces designed and made?

All pieces are hand drawn by us in London. Learn more about our craftsmanship and design process on our About Us page.

Contact
How can I contact you?

You can reach us via email or social media. For full contact details, please refer to our Contact page.