Frequently Asked Questions
This section aims to address the common queries asked by you guys.
If you have further questions, please reach out via email (contact@vescartes.com) or send us a DM on IG (@vescartes.clo).
When your orders ships out, you will automatically be notified via e-mail. This e-mail will also contain a tracking number that you can click to see where exactly your package is on it's journey.
If you lose this tracking number, you can also email / DM us and we'd be happy to check on the status of your item!
Sizing guides can be found on the last image of the individual product pages.
We would recommend comparing measurements from the sizing guides to your favourite garment, to get the best fit for you!
Yes! We have a 10-day return policy - you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The return policy covers manufacturing defects and tears. The return policy does not cover sizing issues.
To start a return, you can contact us through our 'Contact' page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us through our contact page! We will be happy to assist you.
All items are made in limited quantities and will be removed once the collection / site closes .
There are no plans to restock previous designs.
We've shipped 4000+ packages since we started. But we can understand if it's your first time ordering and you're hesitant!
We're just starting off with Vescartes but to view feedback from our customers, you can check the hundreds of tagged pictures on our IG highlightes @vescartes.clo